GGB Exhaust Warranty

Warranty

Please email tech@ggb.ca with all warranty related issues.

We want your experience with us to be a positive one. It is our intention, as a business, to provide quality products you can confidently use and recommend to others. If for any reason our products do not meet your expectations, or fail in one form or another, please do not hesitate to contact us, we want to resolve the issue.

Policy

Manufacturer warrants all products and parts of its own manufacture against defects in material or workmanship for a period of 2 (Two) years when used under normal operating conditions as determined by manufacturer upon examination. Manufacturer will repair or replace (but not install) any part or parts it manufactured and deems, in its judgement, defective against material and or workmanship.  If requested by the manufacturer, the part or parts for which a warranty claim is made are to be returned transportation prepaid, along with copy of original receipt to our warehouse.  This warranty becomes void if the part or parts claimed to be defective have been repaired, modified, or changed in any way or when the part or parts have been subject to neglect, misuse, accident or racing or when a failure to follow proper installation procedures occurs.   We make no other warranty, express or implied, and make no warranty or merchantability or of fitness for any particular purpose, and there are no warranties which extend beyond the description on the face hereof.  No employee or representative is authorized to change this warranty in any way or grant any other warranty.  The remedies herein above afforded to the purchaser are exclusive of all other remedies provided by law.  Manufacturer shall not be liable for indirect or consequential damages where the loss sustained is of a commercial nature.

Procedure

Email tech@ggb.ca with a description of the problem and we will reply immediately to get this resolved. When possible please include images, as this will help us process your claim.

Warranty claim

Warranty on GGB products are transferable.  If a warranty claim is to be made please contact GGB with the reason for the claim prior to returning any part(s).  If a warranty claim is granted, a Return Goods Authorization number will be issued to you to return your item.

Warranty return

Before returning any item, email customerservice@ggb.ca to obtain a Return Goods Authorization Number. This number must be clearly written on the outside of all returning packages. Packages returned without a Return Goods Authorization Number will be refused and returned to sender.

Shipping

GGB will pay the shipping cost to have the defective product sent back to our warehouse. A prepaid weigh bill will be emailed to you for the return. If a new item is being sent out as a replacement, GGB will also pay the shipping cost on the new item being sent back to you.

Depending on where you live, the time it may take for your return to reach us may vary. Please track your returned package yourself and allow us two business days after we have received it to get in contact with you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your warranty claim if not already established prior to returning the item.

Exchange

If you are approved and request a new replacement product, we will ship the new product out to you, free of charge within 3 days, most often the same day.

Refunds

If you are approved, then a full refund of the product and your original shipping costs will be processed, and a full credit will automatically be applied to your credit card or original method of payment within 3 days.